Support Channels
Multiple ways to reach us and get the help you need, when you need it.
Email Support
Send detailed questions to our support team at support@flyder.ae. Response within 2 hours for priority issues.
Live Chat
Real-time chat support with our team members. Available 24/7 for urgent issues and quick troubleshooting.
Priority Hotline
Direct phone support for enterprise customers. Dedicated line with guaranteed response times.
Resources & Documentation
Comprehensive guides, API documentation, and best practices for FLYDER.
Getting Started
Step-by-step guides to set up your FLYDER account, configure agents, and deploy your first workflow.
API Documentation
Complete API reference, SDKs, code examples, and integration patterns for all FLYDER services.
Best Practices
Industry best practices for agent design, security, performance optimization, and scaling.
Video Tutorials
Visual walkthroughs covering common use cases, advanced features, and troubleshooting tips.
Community Forum
Connect with other FLYDER users, share solutions, and get help from the community.
Status Page
Real-time status of FLYDER services, maintenance schedules, and incident reports.
Support Plans
Choose the support level that fits your needs.
Standard
8 hour response
- Email support
- Community forum access
- Documentation & guides
- Business hours support
Priority
2 hour response
- Email & chat support
- Priority queue
- Phone support
- 24/7 availability
- Dedicated account manager
Enterprise
30 min response
- All Priority features
- Guaranteed SLA
- Direct engineering access
- Custom training sessions
- Quarterly reviews
Frequently Asked Questions
What are the typical response times?
Standard support: 8 hours. Priority support: 2 hours. Enterprise support: 30 minutes. Response times are measured from ticket submission.
How do I report a critical issue?
For critical issues, use the Priority Hotline or email support@flyder.ae with 'CRITICAL' in the subject. Enterprise customers get direct engineering access.
Is support available on weekends?
Yes, live chat and email support are available 24/7. Priority hotline has extended business hours coverage.
Do you provide training and onboarding?
Yes. Priority and Enterprise plans include training sessions. We can customize training for your team and specific use cases.
What documentation is available?
Complete API docs, SDK guides, video tutorials, best practices, and sample code. All accessible via our documentation portal.
Can I upgrade my support plan?
Yes, you can upgrade at any time. Changes take effect immediately and are prorated for the current billing period.
Need Immediate Assistance?
Our support team is ready to help you succeed with FLYDER.