Privacy Policy Background

Privacy Policy

Your privacy is important to us. This policy explains how FLYDER collects, uses, and protects your personal information.

Last updated: April 2026

1. Introduction

FLYDER ("we," "our," or "us") is committed to protecting your privacy when you visit and use our website and services. This Privacy Policy explains how we collect, use, share, and protect your personal information when you interact with our FLYDER platform, website, and services.

By accessing or using FLYDER's website and services, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy. Please review this policy carefully.

2. Information We Collect

Information You Provide

Account registration data, contact form submissions, support requests, service inquiries, payment information, and any other information you voluntarily provide through our website or platform.

Automatically Collected Information

When you visit our website, we automatically collect technical data: IP address, browser type, operating system, pages visited, time spent, referral sources, cookies, and usage analytics through Google Analytics and similar tools.

Service Usage Data

When using our FLYDER platform, we collect agent deployment data, API usage statistics, workflow execution logs, performance metrics, and error reports to improve our services and support you better.

3. How We Use Your Information

We use collected information to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send you service updates and support messages
  • Respond to inquiries and customer support requests
  • Personalize your experience and improve our platform
  • Monitor usage patterns and detect fraudulent activity
  • Comply with legal obligations and enforce agreements
  • Send marketing communications (with your consent)

4. Data Security

We implement industry-standard security measures including encryption (SSL/TLS), secure servers, access controls, and regular security audits to protect your personal information. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

In the event of a data breach, we will notify affected users as required by applicable law within the specified timeframe.

5. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. You may request deletion of your data at any time, subject to legal and contractual obligations. Deleted data may remain in backup copies for up to 90 days but will not be publicly accessible.

6. Sharing Your Information

We may share your information with:

  • Service providers who assist in operating our platform
  • Business partners for joint offerings
  • Payment processors for transaction processing
  • Legal authorities when required by law
  • Successor entities in case of merger or acquisition

We do not sell or rent your personal information to third parties for their marketing purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Right to access: Request a copy of your personal data
  • Right to correction: Update inaccurate information
  • Right to deletion: Request removal of your data
  • Right to portability: Obtain your data in a portable format
  • Right to withdraw consent: Opt out of data processing
  • Right to restriction: Limit how your data is used

To exercise these rights, contact us at privacy@flyder.ae.

8. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, remember preferences, analyze usage, and deliver personalized content. You can control cookie settings through your browser. Disabling cookies may affect some features of our platform.

9. Legal Compliance

FLYDER complies with applicable data protection laws including GDPR (EU General Data Protection Regulation), CCPA (California Consumer Privacy Act), and similar regulations in other jurisdictions. We maintain appropriate data processing agreements with service providers and implement necessary safeguards.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: privacy@flyder.ae

Address: Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.

Phone: +971 554436896

We will respond to your request within 30 days.

Questions About Your Privacy?

Our privacy team is here to help. Reach out with any concerns or requests.